Section 01

Introduction

Welcome to Groomed Glow. We are deeply committed to protecting your personal information and being completely transparent about how we handle it. This Privacy Policy explains what we collect, why we collect it, and your rights over your data.

This policy applies to all information collected through our website (groomedglow.com) and any related services, orders, or communications including our email newsletter.

By using our website or placing an order, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please stop using our website.

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Section 02

What We Collect

We only collect information that is genuinely needed to run our store and serve you well. Here is exactly what that includes:

TypeExamplesWhen Collected

IdentityFirst name, last nameAt checkout or account creation

ContactEmail address, delivery addressAt checkout or contact form

TransactionOrder details, purchase historyWhen an order is placed

TechnicalIP address, browser type, pages visitedAutomatically on site visit

MarketingEmail preferences, newsletter statusWhen you join the Glow Club

Skincare PreferencesSkin type, product interestsWhen you complete our quiz or surveys

We never store your full payment card details. All payments are processed securely by our payment providers.

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Section 03

How We Use It

We use the information we collect only for these specific purposes — nothing more:

• To process and fulfil your orders, including sending order confirmations and shipping updates

• To manage your account and provide personalised customer support

• To send marketing emails and skincare tips — only if you have opted in via the Glow Club

• To improve our product range, website experience, and overall customer care

• To detect and prevent fraud or suspicious account activity

• To comply with our legal and tax obligations

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We only send marketing emails if you have explicitly joined the Glow Club. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us at billionairealvine@gmail.com.

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Section 04

Sharing Your Data

We do not sell, trade, or rent your personal data to anyone — ever. We only share your data in these limited and necessary circumstances:

• Service Providers — trusted partners who help us run our store, such as payment processors, shipping carriers, and email platforms

• Legal Requirements — when required by law, court order, or government authority

• Business Transfers — in the unlikely event of a business sale or merger, your data may transfer as part of that process

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All third-party providers are contractually required to keep your data confidential and use it only for the specific purpose we define.

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Section 05

Cookies

Our website uses cookies to keep things running smoothly and to understand how visitors interact with our store. We use three types:

• Essential Cookies — required for the site to function, including your shopping cart and secure checkout

• Analytics Cookies — help us understand site traffic anonymously via tools like Google Analytics

• Marketing Cookies — used to show you relevant beauty ads via Meta and Google

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You can control or disable non-essential cookies through your browser settings or our cookie consent tool at any time. For full details please read our Cookie Policy.

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Section 06

Data Retention

We only keep your data for as long as it is genuinely needed. Here is a clear breakdown:

• Order and transaction data — up to 7 years for legal and tax compliance

• Account information — for as long as your account remains active

• Glow Club / marketing preferences — until you unsubscribe or ask us to delete them

• Analytics data — typically up to 26 months

When your data is no longer needed we delete or anonymise it securely in line with applicable data protection law.

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Section 07

Your Rights

Under GDPR and applicable data protection law, you have the following rights. We take every one of them seriously:

Right to Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Ask us to correct any inaccurate or incomplete data we hold.

Right to Erasure

Request deletion of your personal data — your right to be forgotten.

Right to Restrict

Ask us to limit how we process your data in certain situations.

Right to Portability

Receive your personal data in a readable, portable format.

Right to Object

Object to us processing your data for marketing at any time, no questions asked.

To exercise any of these rights email us at billionairealvine@gmail.com. We will respond within 30 days.

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Section 08

Security

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it, including:

• SSL encryption across all pages of our website

• Secure, PCI-DSS compliant payment processing

• Restricted internal access to personal data on a strict need-to-know basis

• Regular security reviews of our systems and processes

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While we take every reasonable precaution, no internet transmission is 100% secure. If you believe your account has been compromised, please contact us immediately at billionairealvine@gmail.com.

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Section 09

Children

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have accidentally collected data from a child, please contact us immediately at billionairealvine@gmail.com and we will delete it promptly.

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Section 10

Third-Party Links

Our website may contain links to third-party websites including social media platforms such as Instagram and TikTok. These sites have their own privacy policies which we encourage you to review. Groomed Glow is not responsible for the privacy practices of any third-party site.

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Section 11

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the date at the top of this page. If we make significant changes, we will notify you by email or via a notice on our website.

Your continued use of our website after any changes constitutes your acceptance of the updated policy. We recommend checking this page periodically.

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Section 12

Contact

Questions about this policy or your personal data? We are happy to help and will respond within 24 hours:

• Email: billionairealvine@gmail.com

• Website: groomedglow.com

• Response time: Within 24 hours, Monday to Friday

• Trading as: Groomed Glow