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Shipping Policy

Section 01

Order Processing

All Groomed Glow orders are processed with care within 1 to 2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.

1 Order Placed

You receive an order confirmation email immediately after successful checkout.

2 Order Prepared

We carefully pick, pack, and prepare your order within 1 to 2 business days.

3 Order Dispatched

Your order is handed to our carrier and a tracking number is emailed to you.

4 Delivered to You

Your Groomed Glow products arrive — carefully packaged and ready to use.

During peak periods — new launches, sale events, or holidays — processing may extend to 3 business days. We will always communicate any known delays promptly.

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Section 02

Standard Shipping

We offer the following shipping options for all orders:

MethodEstimated DeliveryCost

Standard Shipping3 – 7 business daysFree over $50   $4.99 under $50

Express Shipping1 – 3 business days$9.99

Priority ShippingNext business day$14.99

Delivery estimates run from the date of dispatch, not the date your order was placed. Business days exclude weekends and public holidays.

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Section 03

International Shipping

We ship Groomed Glow products worldwide so that every woman can access her glow. Estimated delivery times and costs for international destinations are as follows:

RegionEstimated DeliveryCost

United Kingdom & Europe5 – 10 business days$9.99

USA & Canada5 – 10 business days$9.99

Australia & New Zealand10 – 18 business days$14.99

Asia Pacific7 – 14 business days$12.99

Rest of World10 – 21 business days$16.99

International orders may be subject to customs duties or import taxes charged by your local authority. These are the customer's responsibility and are not included in our product or shipping prices.

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Section 04

Free Shipping

We offer free standard shipping on all orders over $50 because we believe your glow shouldn't cost extra to arrive. The threshold is calculated on your cart subtotal after any discount codes are applied.

  • Free shipping applies to standard delivery only — not express or priority

  • The $50 threshold is based on the cart subtotal after all discounts

  • Free shipping is available on both domestic and select international orders

  • Cannot be combined with certain promotional codes unless stated

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Tip — our Buy 2 and Buy 3 bundle deals are great value and will easily get you over the $50 free shipping threshold. Stock up and save more on both product and delivery!

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Section 05

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a direct link to track your parcel in real time.

  • Tracking updates may take up to 24 hours to appear after dispatch

  • Track your parcel directly on the carrier's website using your tracking number

  • If you haven't received a tracking email within 3 business days, check your spam folder first

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No tracking email received? Email us at billionairealvine@gmail.com with your order number and we will look into it straight away — usually within a few hours.

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Section 06

Delays & Exceptions

We always aim to meet our delivery estimates but some circumstances are outside our control. These include:

  • Severe weather or disruption to carrier networks

  • Public holidays and peak periods such as Valentine's Day, Mother's Day, and Christmas

  • Customs delays on international orders

  • Incorrect or incomplete delivery address provided at checkout

  • Carrier strikes or national disruptions

We will always communicate known delays as quickly as possible. If your order is significantly late, please get in touch and we will investigate on your behalf.

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Section 07

Lost or Damaged Orders

We pack every Groomed Glow order with care, but if something arrives damaged or goes missing in transit, please follow these steps:

1 Take photos immediately

Photograph the damaged product and packaging before discarding anything.

2 Email us within 48 hours

Send photos and your order number to billionairealvine@gmail.com.

3 We'll make it right

We will arrange a free replacement or full refund — whichever you prefer.

For lost orders, please wait until 5 business days past the expected delivery date before contacting us, as parcels are sometimes delayed without a tracking update.

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Section 08

Incorrect Address

Please double check your delivery address before placing your order. Groomed Glow cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Spotted an error in your address after ordering? Email us immediately at billionairealvine@gmail.com. We can only update addresses before dispatch. Once your order has left us we are unable to redirect it.

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Section 09

Skincare in Transit

All Groomed Glow products are packaged to protect their integrity during transit. However, please be aware of the following:

  • Serums and liquid products should be stored upright and away from direct sunlight

  • In very warm climates, products may be slightly warm on arrival — this is normal and does not affect quality

  • If a product appears to have leaked in transit, contact us immediately with photos

  • We recommend storing all skincare products in a cool, dry place away from direct heat

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Our Niacinamide Glow Serum is sealed and packaged to prevent leakage during transit. If your serum has leaked or appears compromised, please contact us and we will replace it immediately.

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Section 10

Returns

Not happy with your order? We offer a 30-day satisfaction guarantee from the date of delivery. Items must be unused and in their original condition and packaging.

  • Email billionairealvine@gmail.com with your order number to start a return

  • Return postage costs are the customer's responsibility unless the item is faulty

  • Refunds are processed within 5 to 10 business days of receiving the return

  • Opened skincare products may not be eligible for return for hygiene reasons unless faulty

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For full details on our returns process please see our Refund Policy page.

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Section 11

Contact

Got a question about your delivery? Have your order number ready and reach out — we reply within 24 hours:

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